FAQ
Below you’ll find answers to the most frequently asked questions about YONARA INTIMATES, the SilkTrim Pro, and your shopping experience. If you need additional help, our team is always here for you.
What is YONARA INTIMATES?
YONARA INTIMATES is a women-focused intimate care brand dedicated to creating comfortable, discreet, and easy-to-use solutions for personal grooming and self-care.
What is the SilkTrim Pro?
The SilkTrim Pro is an intimate grooming device designed to help you trim and maintain delicate areas with comfort and ease as part of your self-care routine.
Is SilkTrim Pro safe for sensitive areas?
SilkTrim Pro is designed for delicate grooming. As with any personal care device, use it according to the included instructions, avoid irritated or broken skin, and stop use if discomfort occurs.
How do I use SilkTrim Pro?
Usage instructions are included with your order. For best results, use gentle pressure, work slowly, and follow the recommended care and hygiene guidelines provided in the package.
How do I clean the device?
Cleaning instructions are provided with your order. Always clean the device according to the included guidelines and ensure it is dry before storing.
How long does order processing take?
Orders are typically processed within 1 to 3 business days after payment confirmation (excluding pre-orders, when applicable). Any special processing timelines will be clearly stated on the product page.
How long does shipping take?
Estimated delivery time ranges from 4 to 12 business days after shipment, depending on your location, local carrier operations, and customs procedures.
Will I receive a tracking number?
Yes. Once your order ships, you’ll receive a confirmation email with a tracking number so you can monitor delivery progress.
Do you ship internationally?
Yes, we ship to many countries worldwide. Please note that international orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the customer’s responsibility.
What if my order arrives damaged, defective, or incorrect?
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible so we can assist. Email our Orders Team at orders@yonaraintimates.com and include your order number and clear photos of the issue.
Can I return or exchange a product?
Eligible items may be returned in accordance with our Refund & Return Policy. Products must be unused, in original condition, and returned within the specified return window. Please contact contact@yonaraintimates.com for guidance before sending any item back.
How long do refunds take to process?
Once your return is received and approved, refunds are issued to the original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.
Can I change or cancel my order after placing it?
If you need to change or cancel an order, contact us as soon as possible at orders@yonaraintimates.com. Once an order has been processed or shipped, changes or cancellations may not be possible.
How can I contact YONARA INTIMATES?
You can reach our team through the email addresses below:
Customer Support: contact@yonaraintimates.com
Orders & Shipping: orders@yonaraintimates.com
Marketing & Collaborations: marketing@yonaraintimates.com
General & Business Inquiries: team@yonaraintimates.com